If your key ? that's KEY ? outside audiences don't exhibit the kind of behaviors that lead to results like these, you need to take a closer look at your public relations effort.
Results like fresh proposals for strategic alliances and joint ventures; rising membership applications, customers starting to make repeat purchases creating bounces in show room visits; prospects starting to do business with you; community leaders beginning to seek you out; new approaches by capital givers and specifying sources, not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.
Do you agree that you need behavior change among your most important outside audiences that leads directly to achieving your managerial objectives? And that you then need to persuade those key external stakeholders with the greatest impacts on your organization to your way of thinking, and help move them to take actions that allow your department, division or subsidiary to succeed?
In other words, you may need public relations activity that can deliver results far beyond publicity tactics. And a public relations premise like this one can show the way: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving- to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is accomplished.
But how should you, as a manager, position your public relations to do this? First, you had best be sure every member of your PR team agrees that it's awfully important to know how your outside audiences perceive your operations, products or services. Stay at it until you're certain they REALLY accept the reality that perceptions almost always lead to behaviors that can damage your operation.
Then it's time to start working the PR blueprint by monitoring and gathering perceptions through questioning members of your most important outside audience. Ask questions like these: how much do you know about our organization? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?
Here's some good fortune! Your PR folks are already in the perception and behavior business, so they can be of real use for this opinion monitoring project. Yes, professional survey firms can be brought in to handle the opinion monitoring chore, but that can cost you a lot of money. So whether it's your people or a survey firm who asks the questions, your objective is the same: identify untruths, false assumptions, unfounded rumors, inaccuracies, and misconceptions.
The question now is this: which of the above aberrations is serious enough that it should become your corrective public relations goal? Clarify the misconception? Spike that rumor? Correct the false assumption? Fix those inaccuracies? Or yet another offensive perception that could lead to negative results?
You can assure you'll achieve your public relations goal by selecting the right strategy from the three choices available to you. In brief, change existing perception, create perception where there may be none, or reinforce it. But be sure your new strategy naturally compliments your new public relations goal.
Just what will your message emphasize when you address your key stakeholder audience to help persuade them to your way of thinking?
That's why you must select your best writer to prepare the message because s/he must put together some very special, corrective language. Persuasive and believable words that are not only compelling, but clear and factual so they can shift perception/opinion towards your point of view and lead to the behaviors you have in mind.
Lucky for all of us, the next step is easy. Pick communications tactics to carry your message to the attention of your target audience. Making certain that the tactics you select have a record of reaching folks like your audience members, you can pick from dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others.
It's useful to remember that HOW one communicates often affects the credibility of the message, so you may wish to deliver it in small getogethers like meetings and presentations rather than through a higher-profile media announcement.
Folks will soon be looking for signs of progress. And that will lead to a second perception monitoring session with members of your external audience. Employing many of the same questions used in the first benchmark session, you will now be watching carefully for signs that the offending perception is being altered in your direction. Should the program start to slow, you can always accelerate matters by putting on more communications tactics as well as increasing their frequencies.
Yes, this is the chase we cut to ? an aggressive blueprint that leaves you little choice but to deal promptly and effectively with those perceptions by doing what is necessary to reach and move your key external stakeholders to action. In that way, you create the behavior change you need leading directly to achieving your managerial objectives.
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at mailto:bobkelly@tni.net. Word count is 985 including guidelines and resource box.
Robert A. Kelly ? 2004.
About The Author
Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations.
Visit: mailto:bobkelly@tni.net
elite cleaning services Mundelein ..How do press releases or interest stories have an effect... Read More
The power of PassionPassion is an extraordinarily powerful spring. Without... Read More
In larger cities with many outlets they are competing for... Read More
Just because a publication is small doesn't mean that getting... Read More
If you're serious about getting great results from your PR... Read More
Sure. What else do you call a human discipline whose... Read More
"Don't say you don't have enough time. You have exactly... Read More
As a business, non-profit or association manager, do you see... Read More
The truth is, you CAN attract the support of those... Read More
Really? You mean there are NO perceptions and behaviors peculiar... Read More
The payoff for business, non-profit or association managers can be... Read More
Can your PR do something positive about the behaviors of... Read More
As a business, non-profit or association manager, your public relations... Read More
In my travels around the country while building my business... Read More
As the comedian Steve Martin once said, "some people have... Read More
If you're seeking to promote yourself or your new business... Read More
I recently worked with a group dealing with an unusual... Read More
If you're like most publicity seekers, you probably think oneproject... Read More
You may remember Forrest Gump's Vietnam pal ? the one... Read More
For business, non-profit or association managers like yourself, survival pretty... Read More
Even after a nice piece in a national publication, or... Read More
Etymology is the study of the origins of words.As languages... Read More
While scoring anice story in BusinessWeek or USA Today is... Read More
Media placement is an art. Practicing it often requires as... Read More
If a reporter approached you about an interview, would you... Read More
Airbnb cleaning service Mundelein ..As small businesses we have an opportunity and an obligation... Read More
If you're seeking to promote yourself or your new business... Read More
From time to time, people ask me how public relations... Read More
As eyes look forward to a new business year, many... Read More
What do you do with junk mail? Are you like... Read More
The media need you. Need the information and expertise you... Read More
1) Do you NEED solid, consistant media exposure...week after week,... Read More
I heard a speaker recently who was talking about how... Read More
I address this article to businesses, associations, non-profits and public... Read More
Well, for starters, because good public relations can alter individual... Read More
They'd hate to admit it, but the media is pretty... Read More
It doesn't matter how cruel the reality programs get, there... Read More
The most important thing to remember for any interview: stay... Read More
NOTE: Brad Phillips was a Producer for CNN's The Capital... Read More
School BusesWhen approaching a school bus: Slow down; If the... Read More
Often the first point of contact the media has with... Read More
Years ago when my Dad owned a group of local... Read More
There are many ways you can get tons of free... Read More
For a business, non-profit or association manager, they could be... Read More
So you've put yourself "out there" with a public relations... Read More
In last year's animated film Shrek II, a giant gingerbread... Read More
The short answer is, it works best when its fundamental... Read More
Be a ResourceThe media people that are likely to want... Read More
Recently, I told a friend (who's a business owner) that... Read More
New business owners often miss out on publicity opportunities because... Read More
Public Relations |