Especially good advice for business, non-profit and association managers whose job success depends in large part on the behaviors of their key external audiences.
I refer to behaviors like inquiries on the increase, new waves of specialized employment applications, more and more followup purchases, new levels of membership queries, a substantial boost in capital donations, or more frequent component specifications by engineering firms.
If you are such a manager, you almost assuredly need help in achieving your unit's operating objectives. Which is why it's nice to hear that the public relations team assigned to your operation is responsible for providing a large portion of that help.
Two things need to happen to make that a reality. One, it requires more than your oversight. You must stay involved with your public relations folks at every major decision point.
And two, the entire effort must be based on more than a casual debate about which communications tactics should be used.
What is needed is your commitment to a fundamental premise that is the foundation on which your entire public relations effort will be based. A premise like this: People act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is accomplished.
With that established, we can get to work on the blueprint that will help persuade those important members of your key target audiences to your way of thinking. What you hope for then, is follow on stakeholder actions that result in your success as a business, non-profit or association manager.
Before taking any action steps, you need to know how members of your key target audiences perceive you. So, first, you and your PR team need to list those important outside audiences whose behaviors affect your unit the most. Then prioritize them so we can use the audience in first place on that list as our target audience for this article.
Instead of spending considerable money on professional survey work, you and your team can interact with members of your target audience and pose a number of questions designed to draw out any perception problems. "Do you know anything about us? Have you had any contacts with our people? Were they satisfactory? Do you have any problems with our services, products or people?"
As you interact with audience members, watch closely for evasive or hesitant responses to your questions. And be equally watchful for negative misconceptions, rumors, exaggerations, inaccuracies or untruths.
These data are grist for your mill, i.e., the information you need to establish a public relations goal that corrects the offending opinion/perception. Such a goal might look like these: spike that rumor, clarify that misconception, or correct that inaccuracy.
Now, you need a pathway leading to your public relations goal, and that means you must pick a strategy showing you how to get there. Luckily, there are just three strategies in matters of opinion and perception: create perception where there isn't any, change existing perception, or reinforce it. Just be certain that the strategy you select is a logical fit with the public relations goal you just established.
Now, what you say to members of your target audience must clearly address the offending perception gently but firmly. Your message must be believable, compelling and, at the same time, explain why the current perception is not merely untrue, but unfair. It is no easy job to alter what people believe, which is why writing such a message demands persuasive writing ability.
To maintain the credibility of the message, you may wish to piggy-back it on another announcement or presentation rather than using the higher-profile press release format.
Happily, when it comes to delivering your message to members of your target audience, you have multiple choices for your communications tactics. Everything from newsletters, bulletins and alerts, special events and speeches to print and broadcast interviews, press releases, consumer/member briefings and many more. Just be sure the tactics your use can demonstrate that they reach people similar to those who make up your target audience.
Before long, you, your PR team, and others in your unit will want to see some progress. Best (and most frugal) way to determine that is to return to perception monitoring in the field and ask members of your key target audience the same questions used in the earlier session.
Only this time, you'll be on alert for indications that the offending perceptions are changing as you planned, along with predictable follow on behaviors.
By the way, things can always move faster by adding other communications tactics, and using them on a more frequent basis.
Yes, for managers whose job success depends to a large degree on the behaviors of their key external audiences, a public relations problem-solving sequence like this one IS especially good advice!
About The Author
Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@tni.net. Visit: mailto:bobkelly@tni.net
Wood Dale Chicago prom limo .. Lockport Chicago limo O’HareAs the year starts to wind down, many businesses and... Read More
Sometimes a phone call isn't intimate or long enough to... Read More
China's media is booming creating opportunities for marketing-savvy businesses. But... Read More
Managers ? the business, non-profit and association sort ? really... Read More
I often begin my media training sessions by asking members... Read More
Unlike some professionals like lawyers and doctors, financial planners aren't... Read More
Leaders in the business world need public relations big time,... Read More
There's still time to review your public relations program like... Read More
The public relations goal and strategy make sense; the message... Read More
Here's the point: people act on their own perception of... Read More
Because when it comes to public relations, non-believers can produce... Read More
The toughest thing about writing a news release is getting... Read More
Media relations is a great profession.On good days, I earn... Read More
I am often asked by clients to target USA Today... Read More
If you are in Australia at the moment, it is... Read More
Almost assuredly you do, especially when your most important external... Read More
Really? You mean there are NO perceptions and behaviors peculiar... Read More
Corporations are willing to pay substantial amounts of money to... Read More
Some financial planners think that they shouldn't share their top... Read More
Think for a moment! If you were to do a... Read More
I believe this about public relations.People act on their own... Read More
Keep these few crucial details in mind when writing and... Read More
?lose the confidence of your key target audiences? discourage them... Read More
As a manager, does your current business, non-profit or association... Read More
Promotion for Professional Services Providers requires a different approach than... Read More
Antigo wedding limo ..As a business, non-profit or association manager, let the tacticians... Read More
A wise friend of mine has often said, "There is... Read More
The power of PassionPassion is an extraordinarily powerful spring. Without... Read More
"We are in the communications business, the business of conveying... Read More
Have you ever noticed that when someone is interviewed on... Read More
The fast changing dynamics of the world economy is forcing... Read More
One of the most misunderstood and most underutilized promotional tools... Read More
As the practice of public relations in China continues to... Read More
What do Monica Lewinsky, Shoshanna Lowenstein, and even Richard Hatch... Read More
When I talk with business people, they tend to believe... Read More
Are you working as hard as you can in your... Read More
If I were coaching you as a business, non-profit or... Read More
Although it seems less common these days, there are still... Read More
Yes, and that pressure often comes from a CEO who... Read More
Another way to really become known in your area is... Read More
When properly applied by business, non-profit and association managers, public... Read More
What are you trying to do with your business, non-profit... Read More
The notion that a business, non-profit or association manager can... Read More
You want to sell your products or services, and that... Read More
Obviously, it hurts when a promising business project you backed... Read More
I don't know about you but I get really frustrated... Read More
Yes indeed! If you are a young person who has... Read More
Can your PR do something positive about the behaviors of... Read More
It's safe to say that we live in interesting times.... Read More
I believe this about public relations.People act on their own... Read More
Public Relations |