It's a fact of life - if you want to succeed in business, you need to know how to interact and communicate effectively with your employees, business partners, vendors, prospects, and customers. As a small business owner, this might involve rapid shifting from one type of language to another. For example, how you'd explain your expectations to your employees might be different than how you'd convey these to your business partner or potential client.
As we all know, sometimes language breaks down, and communication grinds to a halt. This can leave the owner feeling irritable, angry, frustrated... and with a desire to vent to his/her employees or staff.
While there may be instances that such sharing would be appropriate or helpful, there are many instances where this is not the case, and venting anyway may result in a significant loss of credibility and respect from key employees and contacts.
So, what are some effective ways to manage emotions in the work place environment?
1. Good self-care is the best medicine. An employer who tends to his/her own physical, emotional and mental needs, regularly, is going to be more adept at managing negative or hostile emotions at work. Start with adequate sleep, good nutrition, and regular exercise.
2. Know what anger and frustration feels like to you - both in your head and in your body. Sometimes, we can get really "cut off" from our feelings and act rashly without knowing why. Spend some time knowing what anger feels like to you, and where you notice it in your body.
3. Take a 10 minute walk. When you desire to "vent", excuse yourself from the office and take a brisk 10 minute walk around the parking lot or neighborhood. This will clear your mind and may save you from losing your temper.
4. Vent to a mentor, coach, or trusted colleague. The act of sharing your frustration and fears will calm you down. These people can support you and help you move forward.
5. Ask, "What am I afraid of?". Most often, anger or frustration appears when one of our fears has been activated. By going directly for the source of your feelings, you may be able to short-circuit them.
6. Make an exhaustive "do not want" list. In this list, you write down everything you do NOT want in the situation such as "to look foolish", "to be unprepared", etc.. Once you write this all down - ALL OF IT- you will clear your mind and be ready to generate productive solutions.
7. Distract yourself. Sometimes, getting your mind off the upsetting subject is enough to calm you down. Consider closing your door and playing computer games or something equally mindless (but absorbing). Shifting your focus will shift your attitude.
8. Ask, "What's working about this situation?" This tip comes from Kurt Wright's book, "Breaking the Rules", and suggests that we all can manage stress better if we start looking at "what's working" rather than "what's wrong". Many times, communication breakdowns or glitches can show you where better systems need to be created and placed and ultimately, will enhance the viability of your organization.
9. Take an action. Sometimes, when one piece of the business plan isn't moving, it may mean that another part is ready to be acted upon. Rather than feeling annoyed and frustrated, transform that energy into positive movement forward, where you can.
10. Make a strong request. If you would like something to be different, start the process of making it so. Contact key people, letting them know that you'd like to work on the impasse, and make your needs and those of your business known. Sometimes, just communicating about your desires in the form of an appropriate request can move situations along.
Regular use of these tips will help you stay well balanced & happy as your business grows and flourishes. Try them and see!
? 2003. Dr. Rachna D. Jain. All Rights in All Media Reserved.
About The Author
Dr. Rachna D. Jain is a sales and marketing coach and Director of Operations for SalesCoachTraining.com. Sign up for her free email newsletter, "Sales & Marketing Secrets" To learn more or to contact Dr. Jain directly, please visit http://www.salesandmarketingcoach.com
tidy up service Glenview ..Know your limits. Accept what you can't change and let... Read More
This may sound quite aberrant to most of the younger... Read More
As if choreographed and rehearsed the night before, one lays... Read More
You are the only one that can give confidence to... Read More
This week's wisdom is on the power of living in... Read More
Few people are aware of the thoughts that pass through... Read More
There is an old joke about a man who is... Read More
There is no such thing as failure ? only feedback... Read More
The way to define your personality is to refine your... Read More
There are times that we encounter fearful thoughts that can... Read More
Have you ever noticed what can happen if you just... Read More
Are you undergoing a major life change? Or merely trying... Read More
What are you holding onto? Wanta quit?There are many things... Read More
If you think you are a loser, you train or... Read More
In his all-time bestselling record The Strangest Secret, author Earl... Read More
Whether it's the other kids making fun of you at... Read More
Ten tips to transform your move into a creative life... Read More
There are countless books that describe success principles. Here are... Read More
The others in the raft didn't seem to share Eddie's... Read More
Why do patients who are given placebo pills report that... Read More
Recently, a lady came to see me and she had... Read More
What does it take to succeed? How can you move... Read More
I'm a working mother with a preschooler, worrying about Mom... Read More
Kasia is a talented landscape designer who speaks several languages,... Read More
Do you wish you had high self-confidence? Some of us... Read More
maid service near Winnetka ..Problems, disappointments and trouble; the three skunks that sometimes think... Read More
Dr. Phil says each of us has a personal "truth"... Read More
Do you ever find yourself thinking, "Life has taught me... Read More
I'm lucky.When I was fifteen, I was the sole survivor... Read More
So people will reject us no matter how good we... Read More
Turn negative thoughts into positive ones.Negative thoughts can be very... Read More
Do you really believe that there is anything in this... Read More
Today, I wanted to mention this notion of self-sabotage.I recently... Read More
Positive thinking in this day and age is a tool... Read More
Imagine the what you could achieve if:You were 100 %... Read More
Philosophy of Forgiveness:The most powerful tool that human beings possess... Read More
Are you an optimist or a pessimist? Is the glass... Read More
Unhappy moods can be like comfortable sweaters, those old ones:... Read More
Often, I've come across individuals who, while in conversation, will... Read More
I am often astounded at what and why people believe... Read More
From experience, one of the biggest stumbling blocks for people... Read More
In order for you to make positive ground daily you... Read More
Being a mom can take a toll on your body,... Read More
Recently a great idea popped into my head about creating... Read More
Using an opponent's force against them is the fundamental teaching... Read More
There are only two emotions we can experience; love or... Read More
You don't need to a piece of paper to prove... Read More
Life is an enigma...It starts without our knowledge, grows without... Read More
How do you explain things to yourself? With positive self... Read More
You got up today to go to work, to come... Read More
Positive Attitude Tips |