It's a fact of life - if you want to succeed in business, you need to know how to interact and communicate effectively with your employees, business partners, vendors, prospects, and customers. As a small business owner, this might involve rapid shifting from one type of language to another. For example, how you'd explain your expectations to your employees might be different than how you'd convey these to your business partner or potential client.
As we all know, sometimes language breaks down, and communication grinds to a halt. This can leave the owner feeling irritable, angry, frustrated... and with a desire to vent to his/her employees or staff.
While there may be instances that such sharing would be appropriate or helpful, there are many instances where this is not the case, and venting anyway may result in a significant loss of credibility and respect from key employees and contacts.
So, what are some effective ways to manage emotions in the work place environment?
1. Good self-care is the best medicine. An employer who tends to his/her own physical, emotional and mental needs, regularly, is going to be more adept at managing negative or hostile emotions at work. Start with adequate sleep, good nutrition, and regular exercise.
2. Know what anger and frustration feels like to you - both in your head and in your body. Sometimes, we can get really "cut off" from our feelings and act rashly without knowing why. Spend some time knowing what anger feels like to you, and where you notice it in your body.
3. Take a 10 minute walk. When you desire to "vent", excuse yourself from the office and take a brisk 10 minute walk around the parking lot or neighborhood. This will clear your mind and may save you from losing your temper.
4. Vent to a mentor, coach, or trusted colleague. The act of sharing your frustration and fears will calm you down. These people can support you and help you move forward.
5. Ask, "What am I afraid of?". Most often, anger or frustration appears when one of our fears has been activated. By going directly for the source of your feelings, you may be able to short-circuit them.
6. Make an exhaustive "do not want" list. In this list, you write down everything you do NOT want in the situation such as "to look foolish", "to be unprepared", etc.. Once you write this all down - ALL OF IT- you will clear your mind and be ready to generate productive solutions.
7. Distract yourself. Sometimes, getting your mind off the upsetting subject is enough to calm you down. Consider closing your door and playing computer games or something equally mindless (but absorbing). Shifting your focus will shift your attitude.
8. Ask, "What's working about this situation?" This tip comes from Kurt Wright's book, "Breaking the Rules", and suggests that we all can manage stress better if we start looking at "what's working" rather than "what's wrong". Many times, communication breakdowns or glitches can show you where better systems need to be created and placed and ultimately, will enhance the viability of your organization.
9. Take an action. Sometimes, when one piece of the business plan isn't moving, it may mean that another part is ready to be acted upon. Rather than feeling annoyed and frustrated, transform that energy into positive movement forward, where you can.
10. Make a strong request. If you would like something to be different, start the process of making it so. Contact key people, letting them know that you'd like to work on the impasse, and make your needs and those of your business known. Sometimes, just communicating about your desires in the form of an appropriate request can move situations along.
Regular use of these tips will help you stay well balanced & happy as your business grows and flourishes. Try them and see!
? 2003. Dr. Rachna D. Jain. All Rights in All Media Reserved.
About The Author
Dr. Rachna D. Jain is a sales and marketing coach and Director of Operations for SalesCoachTraining.com. Sign up for her free email newsletter, "Sales & Marketing Secrets" To learn more or to contact Dr. Jain directly, please visit http://www.salesandmarketingcoach.com
Wood Dale Chicago prom limo .. Lockport Chicago limo O’HareAre you driving under the influence of impaired emotions?Dateline: December... Read More
I get emails and questions from people all the time... Read More
No one likes rejection. And yet it happens. Here's how... Read More
Most of us start the day like we're trying to... Read More
Think for a moment about all of the signals people... Read More
The other day I bought an unusual piece of software:... Read More
What I mean of course is, to appreciate life through... Read More
"You can't always get what you want . . ."... Read More
Philippians 4:6-do not be anxious about anything, but in everything,... Read More
Unhappy? Stressed out? Do you feel you not only want... Read More
In talking with a coaching client recently, she made a... Read More
One thing in life is certain---change. Things never stay the... Read More
Our lives are busy. We rush here only to remember... Read More
Do you realize that what we believe about ourselves, affects... Read More
Know thyself.These words were inscribed in the vestibule of the... Read More
Recently, I coached a young woman whom I'll call Mary... Read More
Many people would say that it is absolute madness to... Read More
Question: "It's only three months. Or six months. Or a... Read More
This week I happened to catch a few minutes of... Read More
Lately, there has been a collective challenge to avoid being... Read More
The language we use programs our brains. Mastering our language... Read More
Peak Performance. It means being at the top of your... Read More
Believe me, today is the most wonderful day of your... Read More
Unhappy moods can be like comfortable sweaters, those old ones:... Read More
"If you don't enjoy getting up and working and finishing... Read More
Antigo wedding limo ..Recently, I coached a young woman whom I'll call Mary... Read More
When I teach private Yoga sessions, sometimes, I become aware... Read More
It started out as a windy, rainy day. A tropical... Read More
" If you have faith as a grain of musterd... Read More
When you feel lost and confused, it is easy to... Read More
Look for the positives!Seek them out - those little scary... Read More
When I was a young man, even a teenager for... Read More
The most dangerous thing is illusion. ~ Ralph Waldo EmersonFailure... Read More
For most of us our lives are a problem which... Read More
I loved Norman Vincent Peale's, Power of Positive Thinking as... Read More
IntroductionDid your boss, took you for a ride? Did your... Read More
Once we understand the difference our attitude makes in our... Read More
Our lives are overflowing with negative information from the newspapers,... Read More
There is an old joke about a man who is... Read More
Few people are aware of the thoughts that pass through... Read More
When someone thinks of a person with self-esteem most people... Read More
Many people don't really understand the gift they have been... Read More
Our thoughts really belong to the collective consciousness of the... Read More
Philosophy of Forgiveness:The most powerful tool that human beings possess... Read More
Today, I wanted to mention this notion of self-sabotage.I recently... Read More
When we were children, we were fearless. We would stick... Read More
Heard of a raindance? It is a ritual used by... Read More
You've heard the buzzwords: Attitude is everything! Change your perspective!... Read More
Remember Des'ree? She had a great song out in 1994,... Read More
Great spirits have always encountered violent opposition from mediocre minds.... Read More
Positive Attitude Tips |