Home
>
Parenting
>
Labeling is Disabling: Achieving Congruent Communication

Labeling is Disabling: Achieving Congruent Communication

A small town, somewhere in the world, was managed by a town council of seven or eight members.

The council normally met once a week. One member - let's call him Bill - would invariably stroll intothe council chamber exactly ten minutes after the time scheduled for the meeting.

For Bill's fellow councilors, this seemingly inconsiderate practice was very disruptive. At first, since Bill was known to be an extremely busy professional, they were prepared to assume that he had been unavoidably delayed. But when history repeated itself meeting after meeting, they began to wonder..

Then one day, the sleepy little town was overtaken by a crisis, and the mayor asked his councilors to attend an emergency session - at 7 the following morning. And you guessed it - Bill turned up at 7:10 precisely.

This seemed to confirm the mayor's suspicion's that something more than unavoidable circumstances lay behind Bill's habitual latecoming. After the meeting he called over the offending councilman for a private chat.

To the mayor's surprise, Bill accepted the rebuke with good grace. Punctuality had never been his strongest point, he pleaded, and it had never dawned on him that his bad habit was upsetting everybody so. But from this point, he assured the mayor, he was a reformed man...

The day of the next council gathering came around, and sure enough, Bill was among the first to arrive.

"What's the matter Bill?" jeered one of his colleagues "Is your watch half an hour fast?"

"Surely, you were locked out of your house!" added a second, in a somewhat derisive tone.

Right until the end of his term of office, Bill was never on time for a council meeting again.

*********

This is a story that actually happened, although I have changed some of the details.

Three or four decades ago, an educational psychologist by the name of Haim Ginott caused quite a stir when he suggested to parents and teachers that they try a new way of communicating with children. He urged them to unlearn the language of rejection - blaming and shaming, ridiculing and belittling, threatening and bribing - and to learn a new language of acceptance.

In his bestselling books, Ginott repeatedly wrote about the need for "congruent communication." By this, he meant that the way we communicate should be congruent, or consistent, with our objective.

What a pity that so much of our communication isn't!

We see this clearly from our story. Had his colleagues given Bill some badly needed encouragement in breaking a difficult habit, everybody would have come out a winner. But instead of drawing him near, they pushed him away.

Before taking up psychology, Ginott had been an elementary school teacher, first in Israel and then in the USA. But he was not happy, for he realized that his professional training had not equipped him well for the cold realities of the classroom.

"I tried to teach my students to be polite," he complained, "and they were rude; to be neat, and they were messy; to be cooperative, and they were disruptive!"

What, then, was the problem?

Could it be, he apparently asked himself, that he was the problem?

Was he relating to his young charges correctly? Or was he, quite unwittingly, pushing them into them into the same corner into which Bill had been pushed by his colleagues on the town council?

How, he asked himself further, does a teacher react if a guest comes to her classroom and forgets her umbrella? Does he run after her and say: "What's the matter with you? Every time you come to visit you forget something. Next time, you'll forget your head! Why can't you be like your sister? She's a responsible person.."

For sure, he will say nothing more than "Here's your umbrella." That's it. But nobody knows why a teacher (or a parent) has to assume the role of a judge, or a prophet, when he or she is addressing a child.

A wise person knows that to label a person is to disable him. This applies especially in the case of young children, whose minds are like wet cement. The diagnosis may become the disease. A child may often live up to his parent or teacher's negative prediction.

But that's not all.

What do you do when feel you're the target of verbal abuse? Normally, you answer back. You give as good as you get.

But what if you're powerless to defend yourself against one who insults or belittles you? At the very least, you'd try to immunize yourself against any further verbal barbs and stings. You'd begin to seal off your mind.

Labeling, or any kind of negative name-calling, is not only a way to make personal enemies. It is one of the deadliest enemies of communication itself. Through it - and I am choosing my words carefully - parents or teachers could lose their children forever.

We want to place our children in at atmosphere in which learning can thrive and creativity can flourish. We want them to prepare themselves for mature and responsible adulthood. We dare not shut the door in their faces.

"Fine," you might say, "but how do we do things the right way?"

It's a complex subject, but here's a simple illustration:

In the best of schools, it sometimes happens that two classmates insist on striking up a conversation precisely when their teacher needs their undivided attention - for example, when he is about to assign homework. Here are two short sound bytes from two different schools.

Teacher A: "Shut up - or else! You guys belong in a reformatory."

Teacher B: "I need to assign homework now. I cannot do it unless there is absolute quiet!"

Who is the more effective communicator?

You be the judge!

Azriel Winnett is creator of Hodu.com - Your Communication Skills Portal. This popular website helps you improve your communication and relationship skills in your business or professional life, in the family unit and on the social scene. New articles added almost daily.

efficient cleaning crew Lake Forest ..

In The News:

Fake airline texts claiming flight cancellations are targeting travelers with convincing scams. Learn how cybercriminals steal personal data and credit card info.

Discover how iOS 26's new Adaptive Power feature automatically extends iPhone battery life by learning your usage patterns and adjusting performance intelligently.

New TikTok malware campaign tricks users into running PowerShell commands that download Aura Stealer, which steals credentials and authentication tokens.

Gaia Family offers fixed upfront pricing for IVF cycles with unlimited embryo transfers and financial protection, partnering with over 100 U.S. fertility clinics.

The Jetsons Act aims to position Pennsylvania as a leader in advanced air mobility by establishing regulations for hybrid ground-air vehicles.

Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal information and money.

Fox News Digital's artificial intelligence newsletter digs into a robot in Russia that faceplanted, George Clooney's alarm and OpenAI's rivalry with the New York Times.

Major data breach at Conduent exposes personal information of 10+ million people. Government contractor hit by cyberattack affecting Medicaid, child support systems.

Texas startup Janta Power raises $5.5M for innovative vertical solar towers that generate 50% more energy than traditional panels while using just one-third the land.

NASA's twin ESCAPADE spacecraft launched aboard Blue Origin's New Glenn rocket Thursday afternoon from Cape Canaveral, beginning their journey to Mars with arrival expected in 2027.

Learn how to set email reminders on iPhone and Android so you never forget to reply again. Simple built-in features help you stay organized and on top of messages.

Discover how Apple's passkeys revolutionize Mac security by replacing vulnerable passwords with biometric authentication and encryption for ultimate protection.

New survey reveals 78% of parents fear AI scams targeting their kids, yet nearly half haven't discussed these threats. Learn why this dangerous gap exists.

Chrome now autofills passport and driver's license info automatically. Google's latest browser update adds official document support with encryption and user control.

Scammers impersonate Department of Veterans Affairs employees claiming veterans owe money, but real VA communications only direct to VA.gov or official channels.

The AltoVolo Sigma hybrid-electric aircraft flies 500 miles at 220 mph while operating 80% quieter than helicopters, featuring safety systems and compact design.

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot these traps and protect yourself.

Electric vehicles overtake gas cars in total CO2 savings after just two years of driving, with emissions benefits growing over time as power grids get cleaner.

Louvre Museum reportedly used "Louvre" as password for surveillance system during $100M jewel heist. Learn how weak passwords put even famous institutions at risk.

Bipartisan AI jobs bill from Sens. Hawley and Warner would require companies to report AI-related layoffs and hiring to Department of Labor quarterly.

Joe A. from Shelton, Connecticut, lost $228,000 to a ZAP Solutions cryptocurrency investment scam after his divorce, highlighting rising online fraud.

AI-powered autonomous trucks from Waabi and Volvo target U.S. freight driver shortage with Level 4 self-driving technology and NVIDIA computing platform integration.

Survive flight disruptions with expert travel tips: Book early morning flights, download airline apps and know your refund rights during service cuts.

Apple's iOS 26.1 update delivers major security fixes, performance boosts and enhanced privacy controls for your iPhone. Discover why updating now protects your data.

Russian hackers use fake CAPTCHA tests to spread dangerous malware targeting governments and journalists. Learn how to protect yourself from these deceptive attacks.

Labeling is Disabling: Achieving Congruent Communication

Parenting